Last updated: 16 February 2024
This Privacy Policy outlines how 11 : ACE ("we", "us", or "our") collects, uses & discloses your personal information when you visit or interact with www.11-ace.com (the "Site") or use our services (collectively, the "Services"). By accessing or using the Services, you agree to what is described below. If you do not agree, please refrain from using the Services.
We may update this Privacy Policy periodically to reflect adjustments in our operations or applicable regulations. When we do, we will update the "Last updated" date & publish the revised version here.
We collect information directly from you, automatically from your interaction with the Services, & through third parties. The type of information depends on how you engage with the Site.
Contact info: name, address, phone, email
Order details: billing/shipping info, payment confirmation
Account info: username, password, security questions
Shopping activity: items viewed, added to cart or wishlist
Customer support: messages you send through the Services
Certain features may require you to submit information - if you choose not to, some features might not work properly.
We collect usage data via cookies & similar tools, including:
Device & browser details
IP address
Site interaction patterns
We may receive data from service providers, including:
Shopify (platform provider)
Payment processors (e.g., card info for purchases)
Ad partners (e.g., Facebook, Instagram, TikTok)
These third parties collect data on our behalf or help us analyze engagement. Their use of your info is governed by their own policies.
Fulfill orders & provide the Services
Send updates about purchases, returns or support
Improve your experience on the Site
Handle customer support
Inform you of new releases, editions, or relevant updates via email, text, or advertising platforms
Detect & prevent fraud or malicious activity
We use cookies to:
Power core functionality
Save preferences
Analyze user behavior
Tailor ads & promotions
Shopify cookies may also be involved - more info here: https://www.shopify.com/legal/cookies
Most browsers accept cookies by default, but you can adjust your settings. Disabling cookies may affect performance or limit functionality.
We may share your information with:
Vendors who help run our Services (e.g., shipping, support, data tools)
Marketing platforms (e.g., Shopify, social media ad partners)
Affiliates within our company
In legal situations or business transitions (e.g., mergers)
We’ve shared the following types of data in the past 12 months:
Identifiers (e.g., contact details)
Commercial data (e.g., order history, support requests)
Network activity (e.g., usage patterns)
We do not use or disclose sensitive personal information to infer characteristics about you.
We may disclose information for advertising purposes through platforms such as Facebook, Instagram, TikTok & Shopify Audiences, in accordance with applicable law.
If you submit reviews or public content, it may be seen by anyone. We can’t control how others use that information.
Third-Party Links
We may link to sites we don’t control. Those sites have their own privacy terms, which we encourage you to read. Our inclusion of links doesn’t equal endorsement.
Our Services are not directed toward children. We do not knowingly collect, sell, or share personal information from individuals under 16. If you believe a minor has provided us with personal information, please contact us so that we may delete it.
No system is fully secure, & we can’t guarantee absolute safety.
We retain data as needed to operate the Services, meet legal requirements, resolve disputes, or enforce agreements.
Depending on your jurisdiction, your rights may include:
Access to your data
Correction of inaccuracies
Deletion of your information
Receiving a copy of your data
Opting out of data sharing, sales, or targeted advertising
To exercise these rights or for any questions regarding this Privacy Policy, please contact: Info@11-ace.com.